Q: When are Eagle Eye products shipped?
A. All orders received will be shipped within 24-48 hours of purchase. It usually takes 3-5 business days to receive your package depending on where you are. We are shipping from California.
Q: What are the office/phone hours?
A: Our office is open Monday-Friday 6:00 AM-3:00 PM Pacific Standard Time.
Q. Can I leave a voicemail and will someone call me back?
A. YES! Please leave one voicemail if no one is able to pick up the call, and we will call you back as soon as we can.
Q: Is the website secure?
A: YES! We are SSL certified ensuring all customer information is completely secure.
Q. How do I fill out the checkout form?
A: Please fill out each * box with the appropriate information. Make sure you select Y for yes or N for no in the auto-ship enrollment drop down box. You also have to make sure to fill out the Referring Doctor / Referred By box.
Q: What is the Auto Ship program?
A: You can choose to enroll in the Auto Ship program when purchasing your vitamins. This will automatically enroll you to receive your vitamins in the mail a couple days before you run out. You will be billed every 2 months or every month depending on the vitamins you are taking ( 60 day supply vs. 30 day supply). You can cancel, update, or change your auto-ship at any time by calling the office at 800-562-2203
Q: What is the return policy for Eagle Eye products?
A: If for any reason you don't want a bottle you have received, you may return unopened bottles of Eagle Eye nutraceuticals at any time. We will refund the entire purchase price less delivery charges. Product must be returned in original condition. After your package is received and processed, we will return the money back to your card (minus the shipping charge). PLEASE NOTE THIS MAY TAKE UP TO 2 WEEKS TO PROCESS THE RETURN.
Please mark "return to sender" on the package, or mail back to:
Eagle Eye Sciences, Inc.
241 S. State Ave
Indianapolis, IN 46201
Q: Are Eagle Eye supplements safe?
A: Absolutely. Our supplements are formulated by our Medical Advisory Board, which consists of leading Ophthalmologists and Pharmacists. All products contain exactly what is stated on its label, there are no contaminants or other ingredients that are not listed on the label, and current Good Manufacturing Practices (cGMPs), which are established by the U.S. Food and Drug Administration, have all been met during the production of the product.
Q: Are supplements FDA approved?
A.The FDA does not approve or disapprove of dietary supplements, as it does for drugs. This is because dietary supplements have been determined to be safe within a broad range of intake and safety problems with supplements are relatively rare. Dietary supplements are regulated only for labeling and advertising by the FDA (within the US Department of Health and Human Services) under a federal statute passed in 1994 called DSHEA (the Dietary Supplement Health and Education Act).
Q: How are Eagle Eye products manufactured?
A.All products are manufactured at state-of-the-art U.S. FDA approved facilities and meet or exceed the cGMPs (Current Good Manufacturing Practices) set forth by the U.S. Food and Drug Administration. GMPs are guidelines that govern the ways in which dietary supplements are manufactured. GMPs provide a system of procedures and documentation to ensure that the products being produced have the identity, composition, strength, quality, and purity being represented. Each lot is independently tested to ensure consistency before bottling. Eagle Eye Sciences uses the highest quality raw materials to ensure high bio-availability and purity.
Q: How do we know that what you say is in the product is actually in the product?
A. Eagle Eye products are manufactured to cGMP's (Current Good Manufacturing Practices). Quality assurance checkpoints are built into the entire process, including multiple checks on raw material weight, proper grinding and mixing of raw material blend to assure uniform dispersion, multiple capsule weight checks throughout the encapsulation process, accurately filling the bottles with the proper number of capsules or softgels, and final testing of finished product for quality and label claims. All these checkpoints guarantee that all ingredients on the label match the content of the bottle. A certificate of composition accompanies each product batch, which ensures that potency meets stated label claims of potency.
Q: Can I take Macular Assist if I am a smoker or have smoked in the past?
A. Yes. We eliminated beta-carotene from the formula, so it is safe for smokers.
Q: What is the source of Lutein in Macular Assist?
A. The lutein we include in Macular Assist (Lutemax 2020) is the best available, which is purified from non-GMO marigold petal extract using a very special patented process. This type of lutein is far more bio-available than the 5% dry form used by most multiple manufacturers. Unlike lutein esters, this lutein is chemically identical to lutein found in spinach, kale, collard greens, and other green leafy vegetables in our diet.
Q: What is the shelf life of Eagle Eye Products?
A. All Eagle Eye formulations have been stability tested for a two-year shelf life from the date of manufacturing, which can be found on the bottom of the bottle. The Omega-3 fish oil has a three-year shelf life.
Q: Does my doctor have a financial interest in these products?
A.Some of the physicians may have a financial interest in dispensing these products. These products are not prescription drugs, and you may choose other over-the-counter products.